Carvin = Outstanding customer service

bassjones · Post by **bassjones** » Thu Jan 17, 2008 3:25 pm

The output jack on my Carvin bass went out on me, so I ordered a new one from the Carvin website. It arrived yesterday, so I took it to my tech last night to install and I ordered the wrong part. I ordered a jack for a passive bass and I needed the one for an active bass - which isn't listed on the site, btw.

Called Carvin today and they're sending me the one I need at no charge and he's going to expedite shipping in the hopes that it will be here tomorrow so I can get it in the bass before my gig tomorrow night. May not make it, but the fact that he's going to that much effort to ship me a free part on a 10-year-old bass I purchased used speaks volumes.

Sankofa · Post by **Sankofa** » Thu Jan 17, 2008 3:44 pm

I wish they ran Verizon. I'm still trying to uncover why I've been charged 100 plus dollars the last two bills for my 50 dollar a month FiOS.

The_Dude · Post by **The_Dude** » Thu Jan 17, 2008 3:50 pm

Sankofa wrote:I wish they ran Verizon. I'm still trying to uncover why I've been charged 100 plus dollars the last two bills for my 50 dollar a month FiOS.

I can't believe you're still having issues with them. That's ridiculous!

Sankofa · Post by **Sankofa** » Thu Jan 17, 2008 4:10 pm

The_Dude wrote:
Sankofa wrote:I wish they ran Verizon. I'm still trying to uncover why I've been charged 100 plus dollars the last two bills for my 50 dollar a month FiOS.
I can't believe you're still having issues with them. That's ridiculous!

You're telling me.

Post by **cwallace** » Thu Jan 17, 2008 9:46 pm

bassjones wrote:The output jack on my Carvin bass went out on me, so I ordered a new one from the Carvin website. It arrived yesterday, so I took it to my tech last night to install and I ordered the wrong part. I ordered a jack for a passive bass and I needed the one for an active bass - which isn't listed on the site, btw.

Called Carvin today and they're sending me the one I need at no charge and he's going to expedite shipping in the hopes that it will be here tomorrow so I can get it in the bass before my gig tomorrow night. May not make it, but the fact that he's going to that much effort to ship me a free part on a 10-year-old bass I purchased used speaks volumes.

However, had he ever heard you play...he would have saved us all and hung up the phone...<duck>

C-Dub

bassjones · Post by **bassjones** » Fri Jan 18, 2008 9:41 am

grrr. Come out tonight jerkoff. You still haven't been out to see us play.

FortWayneMusic.com

Carvin = Outstanding customer service

Carvin = Outstanding customer service

Re: Carvin = Outstanding customer service